Cancellation and Refund Policy

1. General information

ChessPulse provides online chess courses: video lessons, interactive training and progress tracking, delivered digitally through your account. Courses are one-time purchases with no subscription or renewal.

Payments are processed by Paddle.com, which acts as the Merchant of Record (the seller of record) for our orders. Billing, payment and refunds are therefore carried out through Paddle, and Paddle's Buyer Terms and Refund Policy also apply to your purchase. We handle cancellation and refund requests together with Paddle as described below.

2. Instant access

Your purchase gives you immediate access to the complete course: straight away if you're signed in, or as soon as you open the activation link we email you. At checkout you choose this instant access.

3. Refund conditions

Our courses are digital content made available immediately in electronic form. Due to the immediate delivery of digital content, purchases are generally final once access begins, subject to applicable consumer protection laws and Paddle's refund policy.

Refund requests may be evaluated in the following cases:

• your payment was received but you were not given access to the course;
• the course could not be used because of a technical problem that we could not resolve within a reasonable time;
• an incorrect or duplicate payment was made;
• ChessPulse becomes unable to provide the course.

4. Refund process

Send your request to hello@chesspulse.co, ideally from the email address you used at checkout, and include:

• your full name;
• the email address used for the purchase;
• the payment date and amount (or the order number on your Paddle receipt);
• the reason for your request.

We reply within two business days. Approved refunds are processed by Paddle, as the Merchant of Record, to the payment method used for the original payment where possible. Delays caused by banks or payment providers are outside our control. You can also contact Paddle about your order through the link in your receipt.

5. After a refund

When a purchase is refunded or its payment is reversed, access to that course ends, and if it was your only course your account is paused. Your progress, XP and certificates stay saved, so if you come back, everything is where you left it.

6. Contact

For cancellation and refund requests: hello@chesspulse.co. See also our Terms of Use and Privacy Policy.